FAQ

Welcome to our FAQ section. Here you will find quick answers to the most frequently asked questions. If you need further clarification or assistance, our team is at your disposal.

general

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What does Ramberti Group produce?

Our company produces outdoor furniture completely made in Italy. In fact, we are manufacturers of the entire production chain, from weaving and fabric finishing to working with aluminum rods to the finished product.

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What are the advantages of buying from Ramberti Group?

The main advantages include:

  • 100% Made in Italy products, synonymous with quality, design, and reliability;
  • Functional design and durable materials, ideal for the most extreme conditions;
  • After-sales support, including repairs and fabric replacement;
  • Possibility to create customized items for your business.

orders

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How can I place an order?

You can send an email to info@rambertigroup.com, making sure to specify the items of interest, quantities, and delivery address, or you can request a quote directly through the contact form.

» Request a quote

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Is there a minimum order quantity?

Yes, some items require a minimum order quantity, which may vary depending on the product. We invite you to contact us with the model of interest: our sales department will provide all the information regarding the minimum requirements and any conditions for larger orders.

» Contact us

shipping & logistics

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What are the shipping times?

Shipping times depend on the quantity and the destination of the order. When requesting a quote, please provide the delivery address so that we can inform you about the estimated delivery times.

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Do you ship internationally? If so, what are the costs and shipping methods?

Yes, we ship worldwide. International shipping costs vary depending on the destination and order volume. Contact us for a personalized quote or to receive details about delivery times.

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Can I collect my order at your headquarters?

Yes, it is possible to collect the order at our headquarters by indicating this when requesting a quote. As soon as the order is ready to be collected, you will receive a notification.

materials

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What materials do you use for beach equipment and outdoor furniture?

Our products are made from high-quality materials, such as anodized or powder coated aluminum, AISI 316 stainless steel, premium ash wood specially treated for outdoor environments, and technical fabrics resistant to UV rays and saltwater. Each component is designed to ensure maximum durability, comfort, and long-lasting performance, even in maritime conditions.

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How can I best maintain your products?

  • Metal structures: wash with fresh water and a neutral detergent;
  • Fabrics: clean with lukewarm water and mild soap;
  • Wood: periodically treat with protective oils.
    To extend their lifespan, we recommend covering or storing the equipment during winter months or in case of extreme weather, after ensuring it is completely dry.

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Are your structures resistant to wind and weather conditions?

Yes, Ramberti Group products are specifically designed for outdoor use. However, in cases of particularly strong winds or exceptional weather conditions, we recommend closing and securing umbrellas and lightweight structures.

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What warranties do you offer?

Every Ramberti product is covered by a warranty against manufacturing defects. The duration varies depending on the product line purchased and is specified at the time of order. The warranty does not cover damages resulting from misuse or exceptional weather events.

customization

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Is it possible to customize the products?

Yes, we offer various customization options: a wide range of colors, finishes, sizes, and accessories. For some of our items, it is also possible to apply the company name or your own logo for greater personalization.

» Configure

support & assistance

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Do you provide after-sales support and spare parts?

Absolutely. We offer a dedicated support service and original spare parts (fabrics, mechanisms, metal or wooden components). We also provide maintenance services, including canvases replacement and repairs. Send us photos and the product model, and our team will find the fastest and most effective solution.

» Contact us for further information

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How can I contact the customer support for technical or commercial assistance?

For technical or commercial assistance, you can contact us via the contact form , or send an email to info@rambertigroup.com.
Our team will get in touch as soon as possible.

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